As beauticians and spa professionals, we know that our customers come to us to feel comfortable in their skin. You want strong, healthy skin and it is our job to help people show their best face – in the truest sense of the word. Although we know that we have the right product to do the job (of course, our organic, results-oriented professional skin care line), we also need the right expertise to use it. This is where Eminence Organics' award-winning education comes into play.
Here you will find all the ways in which Eminence Organics ensures our security Partner spas are the skin care experts their customers need:
opening training
When we partner with a spa, we invest in it. This means that each of our new partners will receive three in-spa training within the first three months after opening their Eminence Organics account. All team members are welcome, from beauticians Spa managers at the reception and massage therapists. Increasing the frequency of initial training helps improve understanding and retention of basic information. This way you feel safe and competent when it comes to serving your customers. We can also help you develop your spa menu, customize treatment protocols, and market your space.
Quarterly training
We know that training at the beginning is not enough! Our team is here to continue the support. Our industry is constantly evolving and further training is essential: whether you encounter a new trend, add more employees or change it for seasonal changes, we are there for you. We'll also keep you updated on our quarterly product launches to keep things up to date and encourage employee engagement.
Our training specialists and sales staff are professionals from Eminence Organics, but also experts for their region and their market. Our team will work with you to develop solutions for your educational and business needs. This means that training is never one size. How Allyson FriesiansThe director of customer training explains: “Our on-site training can be adapted to the requirements of this spa. If we look at the skin care needs for a spa, it will be different whether it's winter or spring. in Florida or in a mountainous region. We help focus solutions based on seasons, geography and demography. "
Perhaps most importantly, regular training enables your local Eminence Organics team to get to know you and your company. You can identify areas of opportunity, be it in retail, massage techniques or difficult skin conditions, and provide tailored support to help you achieve your goals.
Regional training
We love the relationships we have built between our local teams and our partner spas, but we also know how important diversity is in education. Sean Kang, PhD from the Department of Education at Dartmouth College, explains that learning in different environments and contexts helps us better understand and store information. The Eminence Organics training also covered you here. Our regional training courses give our partner spas the opportunity to learn from our international trainers who are both very experienced and very entertaining (if we say so ourselves). These all-day events allow a deeper insight into regionally relevant topics, product knowledge, skin care trends or retail and massage techniques. It's also a great way to network and learn from other partner spas near you!
training resources
In order to cover all of our basics and take a variety of learning styles into account, our partner spas have additional resources available around the clock. Think of worksheets, videos, flash cards, professionally-targeted blog posts and much more. Partners can get information and use a special professional area on our website or contact your sales representative's team.
E3 certification
Our E3 certification was developed to provide beauticians with the product knowledge, skills and techniques to safely perform Eminence Organics treatments and recommend home care. The program includes:
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The history of the eminence
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What makes our brand unique in the professional skin care industry
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How to identify and treat your customers' skin conditions
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How to explain in detail and by ingredients, how and why your recommendations work.
As soon as you have worked through the modules and passed an exam (lo and behold!), You will receive an E3 signature and a certificate – so that you are recognized by customers and employers alike for the exceptional eminence beautician that you are!
So who do we trust to measure the success of the Eminence Organics education program? Spa professionals, of course: the people who see the results of their training are reflected in the results of their customers. Beauticians, spa owners and managers chose Eminence Organics Preferred product education at American Spas' Professional & # 39; s Choice Awards for more than 10 years in a row!
Even if you are not yet a partner spa, you can still experience Eminence Organics training at schools and trade fairs:
schools
Eminence Organics works with over 20 aesthetic schools across North America. We also offer brand presentations and demonstrations for non-partner schools because we believe that education promotes the industry as a whole.
Trade Shows
We are difficult to miss Industrial fairs (see: the huge explosives hanging over our booth). Here we offer half-hour training and practical demonstrations directly at our stand. At many of these events, we also run master classes led by our talented international trainers or company presidents and master trainers Boldijarre Koronczay, These are intensive, targeted training courses on specific skin conditions with technology demonstrations and a training certificate.
Customer care & product service
Last but not least, we offer full-time support from our home office. Our customer service team is available after purchase and our product service team can assist you with the use, use, and other questions of the product. contact us under info@eminenceorganics.com, call 1-888-747-6342 or use the live chat on our website.
Our primary goal: To develop our partner spas into self-confident, trustworthy experts who stand out from the noise with our natural, organic and Biodynamic® skin care and achieve real results – a welcome relief for everyone who has to struggle with their skin.
Are you interested in working with us? Fill out ours The partner application form and a representative from your region will contact you.
Why work with us