Tag Archives: Rollercoaster

TCL 20 Pro 5G

RRP $ 500.00

"TCL's screen expertise shines through in the TCL 20 Pro 5G, but the rest of the phone – from the camera to the software – does not meet the same standards and falls behind the competition."

advantages

• Excellent screen for videos

• Good gaming performance

disadvantage

• Only 60Hz refresh rate

• Unreliable software

• No watertightness

The TCL 20 Pro 5G is designed like a phone that would have pushed a manufacturer's product range to the top a few years ago and would have cost four-digit numbers back then. While the 20 Pro 5G is also at the top of TCL's growing line of smartphones, it costs just $ 500.

That alone got me to try it out, and the more recommendations we can give at this price, the better. However, my weeks with the TCL 20 Pro 5G turned out to be a rollercoaster ride with a shaky start and persistent ups and downs, but it paid off enough to give it a try. The question is, did it completely do it? That's the way it is.

design

The TCL 20 Pro 5G is definitely a piece of smartphone nostalgia, as we've seen phones that look like this before. It's 8.8mm thin and tapers to a relatively sharp point on either side of the slim screen with an aspect ratio of 20: 9. A polished section on the matte black glass back gives it character and repeats a design we saw earlier on the Huawei P30 Pro, but here the camera lenses are flush with the case.

Andy Boxall / Digital Trends

It is not only reminiscent of Huawei's phone, but also older devices like the OnePlus 7 Pro, Oppo Find X2 Pro and various Samsung Galaxy phones including the Galaxy S8. Although the design is very pretty and the width makes it easy to hold and use with one hand, it has the same problems as the phones a few years ago – it's delicate, it absolutely slips off and the sides do it uncomfortable to handle. However, at 190 grams, it's lighter than many modern large phones.

There is a clear TPU case in the box and I felt the need to use it due to the sharp sides and slipperiness of the phone. A 3.5mm headphone jack is a welcome addition, there's a USB Type-C charging port on the bottom of the phone and a single speaker too. The power and volume buttons are thin slivers of metal, plus there's a smart key on the left side of the phone that can be customized to perform actions like waking the Google Assistant, activating the camera, taking a screenshot, or the full Deactivate can perform. I was forced to disable it as I almost always accidentally pressed the button during normal use.

Andy Boxall / Digital Trends

Andy Boxall / Digital Trends

Andy Boxall / Digital Trends

Andy Boxall / Digital Trends

It's hard not to consider the TCL 20 Pro 5G "old" when placed next to the Samsung Galaxy S21 + as it shows how the design has changed since the time the 20 Pro 5G would have looked fresh. The Samsung cell phone is roughly the same size and weight, but is much more comfortable to hold, less slippery and arguably more stylish. Is old something bad? No, the TCL 20 Pro 5G is very pretty indeed, but it's a little frustrating that TCL failed to avoid the pitfalls of similar phones when the design was used in 2021.

software

My first experiences with the TCL 20 Pro 5G were unlike any other phone. I set up all of the test phones from scratch with my primary SIM card, but the first time with the 20 Pro 5G it was a disaster. I had problems with screen recognition of taps, auto brightness didn't work, I received almost no notifications, and my battery life was very poor. It got so bad I reset the phone and tried again, but nothing changed, so I stopped using it and asked TCL about incoming software updates.

I reset the phone a third time after waiting but didn't hear any software update news and, oddly enough, the phone has worked a lot better since then. I didn't apply any software updates outside of the reset / setup process. I test a lot of phones and have never come across them. I note because if you buy a TCL 20 Pro 5G and find that it isn't working properly, some resets can cure it.

My first experiences with the TCL 20 Pro 5G were unlike any other phone

The phone has Android 11 with the TCL v3.0 user interface which is relatively straightforward and is close to the vanilla Android experience you get with the Google Pixel series. However, the organization of apps in the app drawer is set to Category by default, which is less intuitive than alphabetical in my opinion, and there are various pre-installed apps as well as shortcut icons to services like setting up the smart key, locking the screen, and accessing the TCL support pages.

Notifications are more reliable than when you first started, but the phone tends to just stop showing them on the lock screen and not start again until you unlock the phone. I've also experienced some strange app instability with Outlook refusing to work on a cellular connection but apparently fine when connected to Wi-Fi.

Andy Boxall / Digital Trends

Edge detection is not as good as it should be. For example, I still sometimes accidentally switch from one app to another when I swipe. On the positive side, the system is fast and I really like the different always-on-screen designs, especially the one with the time shown in red on the side of the display. It's so clear and legible, even from a distance. Although the TCL 20 Pro 5G is now working to the point that I can use it on a daily basis, it still has its problems, which, combined with my early experiences, doesn't give me much confidence in it.

Screen and performance

The TCL 20 Pro 5G has a 6.67-inch AMOLED screen with Full HD resolution and HDR10 certification, but only with a refresh rate of 60 Hz. Inside there is a Qualcomm Snapdragon 750G processor with 6 GB RAM and 256 GB of storage. TCL is a screen expert and we rate their TVs highly, so I had similarly high expectations for the TV on the 20 Pro 5G phone.

Andy Boxall / Digital Trends

The phone's screen doesn't disappoint. TCL's NXTVISION display engine improves colors and contrasts very effectively. I put it next to the Samsung Galaxy S21 +, a phone that costs twice as much with a display that I think looks amazing, and the TCL 20 Pro 5G improves on it. When looking at Carfection's view of the Singer Porsche 911 DLS, the colors are richer and livelier and the shadows are dark, yet rich in detail. It's really beautiful, and it does really well with the iPhone 12 Pro's wonderfully natural palette too.

That's quite a feat for a $ 500 smartphone, so it's a real shame that TCL didn't choose a screen with a refresh rate of 90 Hz or higher. This is a feature we see even on the cheapest phones currently available and also on the TCL 20 Pro's main competitor, the Samsung Galaxy A52 5G. I missed the nice fluid scrolling when using Twitter or Chrome which adds a refresh rate of 90Hz. The screen's performance is also hurt by the single speaker, which is easily obscured by the hand and, unsurprisingly, lacks depth and bass.

Andy Boxall / Digital Trends

I had no complaints about the speed of the Snapdragon 750G and enjoyed playing on the TCL 20 Pro 5G. I've played both Asphalt 9: Legends and Genshin Impact and found the phone very comfortable to hold in landscape mode. It didn't get hot either and the games ran smoothly. The nice contrast and colors of the screen make gaming one of the phone's strong points.

The 4,500 mAh battery offers two days of moderate use, but it doesn't like it when you squeeze the phone even a little harder, especially when you want to take advantage of the screen. After normal usage plus an hour of gameplay, some YouTube, and a video call, the battery would have dropped to 20% by the end of the first day. Charging is done with an included 18W charger, which takes a slow two hours to fully charge the phone.

The phone's screen doesn't disappoint

It has a sub-6-5G connection that works with T-Mobile, but compatibility with AT&T is limited to 4G LTE due to the bands supported by the phone. The WiFi connection has a shorter range than other phones, but the call quality was good.

camera

There are four cameras on the back of the TCL 20 Pro 5G. The 48 megapixel main camera has a f / 1.8 aperture and optical image stabilization and is supported by a 16 MP wide angle camera, a 2 MP depth camera and a 5 MP macro camera when you put the phone in the USA buy macro camera has 2 megapixels. You can shoot 4K video at 30 frames per second and take selfies with the 32 MP hole punch camera at the top of the screen.

Andy Boxall / Digital Trends

For general everyday use, the camera is acceptable, but don't expect it to compete with or be particularly inspired by the Google Pixel 4a or Samsung Galaxy A52 5G. What is clear is that if you want to take a decent sharable photo, stick with using the main camera for stills. The problem is an inconsistency between the main and wide-angle cameras, with the main camera remaining neutral in terms of colors and exposure, while the wide-angle camera over-saturates, especially in less than ideal lighting conditions.

Low-light indoor shots with the camera's night mode are average and don't expose a lot of details, the macro camera (here the 2MP version) is awkward to use as it doesn't have autofocus, and even if you set the distance just right, photos are still not very inspiring. The 2x zoom setting in the camera app accesses a digital zoom and videos look washed out in normal outdoor lighting.

Price and availability

You pay $ 500 for the TCL 20 Pro 5G and it can be purchased through Amazon. In the UK it costs £ 499 and is available through retailers such as Argos. There are two color options, Marine Blue or Moondust Gray (seen in our photos), but only a 256GB storage option is available.

Our opinion

This isn't TCL's first smartphone, but it still feels like TCL hasn't quite gotten going. The screen is the best part of the phone that is the company's specialty, but the rest is broken down into positives and negatives. It gets the design and usability of the software right, but mistakes and inconsistencies destroy my confidence in them. The main camera takes good photos, but wide-angle and video performance lag far behind the competition.

The battery is fine with light usage, but efficiency suffers as you use the phone more intensively, which suggests it needs improvement. While I like the overall design of the phone, many will not like the curved screen and its imprecise touch detection, as well as the sharp sides. This makes the TCL 20 Pro 5G difficult to recommend, especially since there is stiff competition at both higher and lower prices.

Is there a better alternative?

Yes. We recommend the $ 500 Samsung Galaxy A52 5G with a 90Hz screen, a pretty design that is more durable due to an IP water resistance rating, the same processor, an attractive screen, and longer software support. The $ 500 Google Pixel 4a 5G is another option with even better software and support, as well as a better camera.

When 5G isn't a necessity, you can spend less and still get a great phone. The $ 350 Google Pixel 4a is still a solid buy, albeit showing its age, as is the much newer OnePlus Nord CE for $ 420 / £ 299 if you live outside the US, and if you want an Apple phone, the $ 400 iPhone SE should be a top consideration too.

How long it will take?

TCL intends to provide two Android version updates and two year security updates for the 20 Pro 5G. That is sufficient, but it stands behind what Samsung offers with the Galaxy A52 5G and behind Apple's support for the iPhone series. The phone is made of glass and has no IP water resistance, so you need to be careful with it. The software update schedule and lack of durability mean that after two years you will likely be ready to upgrade.

Should you buy one?

No. While the screen on the TCL 20 Pro 5G is impressive, the battery life is not very long, it is slow to charge, it is less durable than some of its competitors, and I have concerns about the reliability of the software.

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